Business Software - Remote Agent

With technology from Mekashron, the concept of a virtual call center is now a practical reality. Imagine the flexibility of having your call center workforce accepting and making calls from remote offices or even from home. Imagine the control of still having monitoring and control technology in place to make this scenario possible. Perhaps even your supervisors are working from home as well. Imagine having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.

This is all possible with your Mekashron phone software and supporting contact management. No longer will your call center be hampered by factors such as bad weather preventing your agents from commuting to work. Your employees can even keep working with some illness or family condition that would typically stop them from coming into the call center. Now you can hire (and retain) some of your best agents who are unable to commute to work on a regular basis.

Allowing your employees to work from home gives you a competitive edge over traditional call centers. Now you can hire highly qualified individuals who could not otherwise commute to your center. Handicapped individuals, single parents and the elderly can now become an integral part of your remote workforce.