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Call Center Software, Auto Dialer, Telemarketing Software |
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With Mekashron’s Voice Broadcasting software, you can broadcast hundreds of thousands of
automated messages and announcements at once. Pre-recorded voice messages can be played
to either answering machines and individuals, or just to individuals informing them of civil alerts,
community events, upcoming individual appointments, or simply notifying them of a special
promotion on your product or service.
Different voice messages can be played to an answering machine versus an individual. Simple or
complex voice message scripts can be developed for touchphone responses. Calls can be
directed to operators that are standing by or can be transferred to outside third parties.
Voice Broadcasting can be applied to many applications, from business to government and
community notification.
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Simple Voice Broadcasting Messages:
This is a basic telemessaging call where the phone
software dials from a list and plays one standard
message either to an individual, or one message to an answering
machine and another to an individual. No person or agent is
required to talk with the contacted party who in turn
simply listens to the message. This technique could be
useful when you wish to simply provide information or
announce an event, provide a reminder, or request an
action from the contacted individual.
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Voice Broadcasting Messages and Touchphone Response:
This method expands the prior telemessaging call technique by playing voice messages that
gives the contacted individual options from which to select. Using touchphone responses
such as “Press 1 for...”, the choices could include obtaining additional information, being
removed from the call list, leaving a voice message, receiving a fax or email, or ending the
call. Although more complex than the prior call type, this form of voice messages dialing
does not require that an agent be available to handle this call
Realtime Reports
A key feature of our Voice Broadcasting Software is the ability to generate real time reports
and graphs. This important measuring system helps you observe and control the performance
of your Voice Broadcasting software with clear and meaningful displays. Graphs and charts of
operational statistics let you measure the effectiveness of each voice message campaign.
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| The Benefits of Voice Broadcasting Messages |
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| Interactive Voice Broadcasting software can reduce customer service costs
and enhance your organization or business by: |
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Providing high volume contacts and notifications |
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Delivering Voice Broadcasting messages efficiently |
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Expanding hours of operation with telemessaging services |
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Speeding response times to message recipients |
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Expanding call capacity faster and at a lower cost |
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Reducing the cost of employee or call center agent turnover |
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Automating routine calls thereby freeing employees to concentrate
on more complex duties |
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Such benefits can show an immediate return on investment
and make any business or call center more profitable. |
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| These are just a few applications for Interactive Voice Broadcasting
messages services: |
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Event invitations |
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Customer Service |
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Warrantee renewals |
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Literature Fulfillment |
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New service offerings |
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Order Status |
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Consumer information |
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Inventory Confirmation |
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Customer Satisfaction Surveys |
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Account Status |
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Employee Benefit Surveys |
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Lead Generation & Capture |
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Market Research Surveys |
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Contests and Opinion Polls |
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Company updates |
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Membership renewals |
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Telemessaging Services |
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Subscription renewals |
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Customer preferences data |
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Petitions and citizen polling |
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Locator Services |
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