CTI Software - Computer Telephony Integration
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| Computer Telephony Integration (CTI Software), also known as telephone software, is a product that enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls with telephone directory services and caller identification. The integration of telephone software and computer systems is a major development in the evolution of the automated office. |
CTI Software is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation.
Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage.
A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.
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| CTI Software Mekashron Business. offers both computer telephony phone servers (phone systems with computer telephony features that take advantage of CTI) as well as CTI software that can be embedded in your computer. |
Computer Telephony Integration
CTI software is a rich phone software routines that enable to control your phone system.
This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of your phone system with the custom functionality of your Windows.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC through our CTI software.
Our predictive dialer can automatically call your customers and pass only connected calls to your agents.
With CTI software Mekashron Business, your telephone and computer work together to provide cost-saving benefits.
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CTI software Mekashron Business includes a rich set of phone functions that can be used within any existing PC. The following are just a few of our CTI software functions that can be performed by these routines:
- Phone System Login and Logout
- Remote Agent Login
- Make outgoing phone calls
- Receive incoming calls
- Transfer calls
- Monitor calls
- Place Calls ON/OFF hold
- Phone Software Records Calls
- Record Call History
- Play messages
- Place outside call and transfer call
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