Welcome to our information center for using Mekashron Call Center Software. You will find that it is simple and easy to get started with your Mekashron application.
Down the right hand side of this page, you can see the contents of the User Manual. These are organized in such a way that you can start at the top and work your way down to the bottom – the order of the chapters is the order that our clients typically find it easy to work with Mekashron Call Center Software.
Getting Started.
If you are new to Mekashron Call Center Software, please review first the information on MySQL. Mekashron uses a MySQL database behind the scenes. All the database management is done for you, so this chapter is just to give you a basic understanding of how the data in your Mekashron application is stored.
The following sections:
... provide you with step-by-step starting instructions on how to perform the basic installation and set up so that you and your users can get started with Mekashron.
The next section, Call Center, takes you through the main telephony functions of Mekashron Call Center Software, including:
Entities
The section on Entities is very important. Entities in Mekashron represent your client and prospect contacts, and managing these correctly is crucial for your success with the applications. Here you will learn all about entities, including:
Once you have set up your entities, you are ready to address the Sales for your application.
In the Sales section of the user guide, you will learn how to perform the following functions:
Once you have performed your sales setup, you are ready to start using Mekashron Call Center Software in earnest to drive your business. The Telemarketing section introduces you to the power of Telemarketing Campaigns in Mekashron, and includes:
The Telemarketing functions of Mekashron Call Center Software are very powerful indeed. But your Mekashron application doesn’t stop there in helping you to get more business from new or existing clients. In the next section of the user guide, Campaigns, you will learn about the fully-functioning Mekashron
… and then you will be introduced to other types of campaign that Mekashron can help you to perform, in the following sections:
As well as managing all your outgoing communication with your clients and prospects, Mekashron Call Center Software can even handle Incoming communication, including:
Finally, you will wish to know how to ensure the integrity of your data by performing regular backups, which is covered in the chapter Create/Restore Backup
For those organisations that wish to customize Mekashron Call Center Software and have your own in house Developers, there is a special chapter on how you can
… and literally turn Mekashron Call Center Software into a fully customized application that will meet every single one of your business management needs!