Remote Agent Call Center Technology
|
| With technology from Mekashron, the concept of a virtual call center is now a practical reality. Consider having your call center workforce accepting and making calls from remote offices or even from home. Also consider having monitoring and control technology in place to make this scenario possible. Perhaps even your supervisors are working from home as well. Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts. |
This is all possible with our Mekashron Business phone software and supporting contact management. No longer will your call center be hampered by factors such as bad weather preventing your agents from commuting to work. Your employees can even keep working with some illness or family condition that would typically stop them from coming into the call center. Now you can hire (and retain) some of your best agents who are unable to commute to work on a regular basis. And growth is limited only by your ability to add technology or people, not office and parking space. |
Allowing your employees to work from home gives you a competitive edge over traditional call centers. Now you can hire highly qualified individuals who could not otherwise commute to your center. Handicapped individuals, single parents and the elderly can now become an integral part of your remote workforce. |
Remote Agent Call Center Savings and Benefits:
- Less office space and resource requirement.
- More productive and efficient telecommuter, workforce reduce wasted travel time
- Increased energy conservation
- More motivated and content work at home employees
- Broader telework force recruiting base
- Increased worker retention
- Remote office interoperability
- Less impact from weather conditions
- Reduced telecommuter sick leave
- Easier peak business workforce management
- Decreased environmental impact, no commute means zero vehicle emissions
|
|
|
